CALL CENTER HANDBOOK, THE - 5TH EDITION

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Sinopse

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? And, how to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running, and improving your call center. Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

Ficha técnica

Código de barras:
9781578203055
Dimensões:
0.00cm x 0.00cm x 0.00cm
Editora:
CMP BOOKS
ISBN:
1578203058
ISBN13:
9781578203055
Peso:
300 gramas