CALL CENTER HANDBOOK, THE - 5TH EDITION
Editora: CMP BOOKS
De: R$ 1.026,52
Por: R$ 923,87
Em 4x de: R$ 230,97
No boleto: R$ 923,87
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Pagamento nos cartões
- 1x de R$ 923,87 sem juros
- 2x de R$ 461,94 sem juros
- 3x de R$ 307,96 sem juros
- 4x de R$ 230,97 sem juros
Sinopse
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? And, how to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running, and improving your call center. Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Ficha técnica
- Código de barras:
- 9781578203055
- Dimensões:
- 1.00cm x 16.00cm x 23.00cm
- Editora:
- CMP BOOKS
- ISBN:
- 9781578203055
- ISBN13:
- 9781578203055
- Peso:
- 300 gramas